# vital-pet-life > Public Help Center articles for vital-pet-life. Use these links as concise, text-first sources for customer-facing support policies and FAQs. Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended. ## Articles - [Can I send you pictures of my fur baby?](https://help.vitalpetlife.com/en-US/can-i-send-you-pictures-of-my-fur-baby-396559.md):

We love hearing from you. ❤️

Please send us any fun pictures you have of your fur baby. We'd love to feature them on our social media.

If you have Before-After pictures, we'd love to see these too.

Thank you for supporting us! 🙏 

- [Do you have a phone number?](https://help.vitalpetlife.com/en-US/do-you-have-a-phone-number-396560.md):

No. Sorry, at this time, we are directing all customer service inquiries through our email ticket system.

Please Submit a Request if you have a question or issue with your order.

Thank you! 

- [Do you have any discounts available?](https://help.vitalpetlife.com/en-US/do-you-have-any-discounts-available-396561.md):

Yes!

You can signup for our newsletter and get a 15% off coupon for your first order, a free recipe e-book, and special discounts.

Sign up at http://www.vplinfo.com

- [What is your Happiness Guarantee?](https://help.vitalpetlife.com/en-US/what-is-your-happiness-guarantee-393340.md): If at any time, you or your pet are not happy with our product, we will give you a 100% refund, no questions asked. We take our Happiness Guarantee very seriously! - [Where to find?](https://help.vitalpetlife.com/en-US/where-to-find-472793.md): Our products are available on Amazon, Walmart, Chewy, Petco, and our own website www.VitalPetLife.com. We have a 100% happiness guarantee if you'd like to try it out. If you or the fur baby aren't happy we'll give you a full refund, no questions aske - [Location](https://help.vitalpetlife.com/en-US/location-472795.md): We are a small business located in Los Angeles, California, so our headquarters (aka home-office is here in Los Angeles). We don't actually ship any products ourselves since we're selling our products on Amazon and our own website. Instead, we use Am - [Amazon Subscription Cancellation](https://help.vitalpetlife.com/en-US/amazon-subscription-cancellation-472799.md): While we cannot get your subscription canceled through our system, below is a detailed instruction on how you can cancel your subscription with us. On the Amazon website, please follow the steps to successfully cancel your subscription. As soon as th - [How can I track my order?](https://help.vitalpetlife.com/en-US/how-can-i-track-my-order-396562.md):

You can track your order by going to http://track.vitalpetlife.com and entering your Tracking Number.

- [How much is shipping?](https://help.vitalpetlife.com/en-US/how-much-is-shipping-396563.md):

We offer FREE shipping on all orders over $25!

Standard Shipping (5-7 business days)

Expedited Shipping (2-3 business days)

Priority Shipping (1-2 business days)

- [Where is my order?](https://help.vitalpetlife.com/en-US/where-is-my-order-396564.md):

You can track your order by going to http://track.vitalpetlife.com and entering your Tracking Number. 

- [Can I get a refund?](https://help.vitalpetlife.com/en-US/can-i-get-a-refund-396565.md):

So sorry you aren't satisfied with our product. We take our Happiness Guarantee very seriously.

Please Submit a Request and we will contact you ASAP. Be sure to include your Name and Order ID.

Thank you. 

- [My pump is broken. Can I get a replacement pump?](https://help.vitalpetlife.com/en-US/my-pump-is-broken-can-i-get-a-replacement-pump-396566.md):

So sorry about the broken pump.

Please Submit a Request and we will contact you ASAP. Be sure to include your Name, Address and Order ID.

Thank you.


 

- [The bottle arrived broken and leaking. Can I get a replacement bottle?](https://help.vitalpetlife.com/en-US/the-bottle-arrived-broken-and-leaking-can-i-get-a-replacement-bottle-396567.md):

So sorry about the leaky bottle.

Please Submit a Request and we will contact you ASAP. Be sure to include your Name, Address and Order ID.

Thank you. 

- [Can puppies take salmon oil?](https://help.vitalpetlife.com/en-US/can-puppies-take-salmon-oil-396568.md):

Yes!

Our wild Alaskan salmon oil is also good for puppies. In addition to helping their skin and coat, salmon oil can help stimulate brain development and immune systems.

We do recommend consulting your veterinarian before supplementing or changing your pet's diet. 

- [Does your salmon oil contain mercury or any other heavy metals or toxins?](https://help.vitalpetlife.com/en-US/does-your-salmon-oil-contain-mercury-or-any-other-heavy-metals-or-toxins-396569.md):

No.

Our salmon oil is mercury-free.

Mercury, other heavy metals, pesticides, and PCBs (polychlorinated biphenyls) are removed through a refining process called molecular distillation.

- [How long will 1 bottle of salmon oil last?](https://help.vitalpetlife.com/en-US/how-long-will-1-bottle-of-salmon-oil-last-396571.md):

It depends on the size of your bottle of wild Alaskan salmon oil.

Here is how long 1 bottle will last depending on your pet's weight and daily dosage.

Pet weight 8oz Bottle 16oz Bottle 32oz Bottle

0 to 12.5 pounds ~6 months ~1 year ~2 years 

12.5 to 25 pounds ~3 months ~6 months ~1 year 

25 to 50 pounds ~6 weeks ~3 months ~6 months 

50 to 75 pounds ~4 weeks ~2 months ~4 months 

75 to 100 pounds ~3 weeks ~6 weeks ~3 months 

100+ pounds ~2 weeks ~4 weeks ~2 months 

- [How many calories and fat are in each serving of salmon oil?](https://help.vitalpetlife.com/en-US/how-many-calories-and-fat-are-in-each-serving-of-salmon-oil-396572.md):

1 pump of Wild Alaskan Salmon Oil (1/2 teaspoon or 2.5ml) has about 2.3 grams of fat and 20 calories. 

- [How many milligrams of EPA (Eicosapentaenoic Acid) per pump of salmon oil?](https://help.vitalpetlife.com/en-US/how-many-milligrams-of-epa-eicosapentaenoic-acid-per-pump-of-salmon-oil-396573.md):

There are approximately 212 mg of EPA and 233 mg of DHA per pump (1/2 teaspoon) for a total of 445 mg of Omega 3. 

- [How much salmon oil should I give my dog or cat?](https://help.vitalpetlife.com/en-US/how-much-salmon-oil-should-i-give-my-dog-or-cat-396574.md):

Please refer to the following chart to determine daily dosage for your pet.

Suggested Daily Usage:

Pet Weight Amount of Salmon Oil

0 to 12.5 Pounds 1/2 pump

12.5 to 25 Pounds 1 pump

25 to 50 Pounds 2 pumps

50 to 75 Pounds 3 pumps

75 to 100 Pounds 4 pumps

More than 100 Pounds 5 pumps
 

- [Is this good for cats?](https://help.vitalpetlife.com/en-US/is-this-good-for-cats-396575.md):

Yes!

Our wild Alaskan salmon oil is also good for cats, or ferrets, or pretty much any pet who could benefit from Omega-3 fatty acids.

We do recommend consulting your veterinarian before supplementing or changing your pet's diet. 

- [Is your salmon oil really made in the USA?](https://help.vitalpetlife.com/en-US/is-your-salmon-oil-really-made-in-the-usa-396576.md):

Yes!

The salmon are wild-caught off the coast of Alaska and processed in our facility on the East Coast of the United States. 

- [What is molecular distillation?](https://help.vitalpetlife.com/en-US/what-is-molecular-distillation-396577.md):

Molecular distillation is the process applied to crude salmon oil to remove all the mercury, heavy metals and other toxins.

The benefits of molecular distillation of salmon oil are:

1. Purer salmon oil

2. More Omega-3

3. Less smell

During molecular distillation, the salmon oil is heated in a vacuum where the heavy metals and other toxins can then be separated from the pure salmon oil.

Heating the salmon oil in a vacuum allows it to be refined under much lower temperatures as to not break down the oil and ensure its purity and efficacy. 

- [Why is the color of the salmon oil different from last time?](https://help.vitalpetlife.com/en-US/why-is-the-color-of-the-salmon-oil-different-from-last-time-396578.md):

Your salmon oil may have a slightly different color because the salmon are wild-caught.

It is normal for naturally-occurring products to have slightly varying color and viscosity from batch to batch.

The nutritional value and guaranteed analysis are still the same even if the color is different.

If you suspect your salmon oil is rancid or bad, please contact us since we take our happiness guarantee seriously.

- [Should I refrigerate the oil?](https://help.vitalpetlife.com/en-US/should-i-refrigerate-the-oil-396579.md):

We recommend refrigerating our wild Alaskan salmon oil to extend its shelf life by avoiding exposure to direct sunlight, heat, and moisture.

 

If stored correctly, the salmon oil can last up to 4-6 months, but we always recommend smelling the salmon oil if you suspect it has gone bad. If it smells extra fishy or extra rancid, it might be bad.

 

If you have a lot of salmon oil left please contact us, as we take our happiness guarantee seriously.

- [What if my fur baby doesn't want the oil?](https://help.vitalpetlife.com/en-US/what-if-my-fur-baby-doesn-t-want-the-oil-396580.md):

Sometimes our fur-babies just don't like the taste, and that's ok!

We take our happiness guarantee seriously and would love to give you a full refund. No need to send the bottle back too. We just ask you give it to a furry friend who may want to try it.

If you still want to give your fur-baby omega 3, check into products like krill or flax seed.

- [How many pumps are in a bottle of Salmon Oil?](https://help.vitalpetlife.com/en-US/how-many-pumps-are-in-a-bottle-of-salmon-oil-396581.md):

It will depend on the size of the bottle that you purchase.

Pumps per Bottle of Salmon and Fish Oil:
- [Can humans take salmon oil?](https://help.vitalpetlife.com/en-US/can-humans-take-salmon-oil-472794.md): Thank you for your inquiry. Our salmon oil is human-grade. However, we still do not recommend it for human consumption. We made it for our fur babies.❤️ - [Can horses take salmon oil?](https://help.vitalpetlife.com/en-US/can-horses-take-salmon-oil-472804.md): Yes. Horses can take salmon and fish oil too. We've had many customers with horses use our oil. If you want to try it out, we have a 100% happiness guarantee. We do recommend starting with lower doses first. Since many dogs and cats have sensitive st - [Is there Iodine in your oil?](https://help.vitalpetlife.com/en-US/is-there-iodine-in-your-oil-472805.md): There are trace amounts of iodine in salmon oil since it’s naturally occurring. Although fish oil may contain some iodine, the amounts of iodine are not likely to be significant. We would definitely recommend talking to your Vet before adding salmon - [What age can my pet take Glucosamine?](https://help.vitalpetlife.com/en-US/what-age-can-my-pet-take-glucosamine-472816.md): We recommend talking to your vet before changing your pet's diet or supplementation. Some breeds should take glucosamine when they reach 1 year since they are prone to weak bones due to their structure. Here are some references:. https://www.petcoach - [What are the benefits of Glucosamine?](https://help.vitalpetlife.com/en-US/what-are-the-benefits-of-glucosamine-472817.md): Glucosamine MSM Chondroitin is great for your pet's mobility, and can also help your pet's natural defense against inflammation. Glucosamine is derived from shellfish and can help pets naturally rebuild cartilage, which can help support your pet's jo - [Can I use both Glucosamine and Salmon oil?](https://help.vitalpetlife.com/en-US/can-i-use-both-glucosamine-and-salmon-oil-472818.md): Yes, you can use both glucosamine and salmon oil at the same time on a meal for your fur-baby, but we recommend you first contact your veterinarian for proper guidance specific to your pet. - [How much Glucosamine should I give my pet?](https://help.vitalpetlife.com/en-US/how-much-glucosamine-should-i-give-my-pet-472819.md): Please refer to the following chart to determine the daily dosage of glucosamine for your pet. Suggested Daily Dosage:. Pet Weight --------------Amount of Glucosamine. 0 to 12.5 lbs ------------ 1 pump. 12.5 to 25 lbs ---------- 2 pump. 25 to 50 lbs - [How long till I see the effects?](https://help.vitalpetlife.com/en-US/how-long-till-i-see-the-effects-472821.md): Most of our customers see improvements in 3 to 4 weeks of using it, but we understand that results do vary from pet to pet. Some might need 5 to 8 weeks and if you are still not seeing any progress within 2 months of using it and not satisfied, we ta - [What is the Shelf-life?](https://help.vitalpetlife.com/en-US/what-is-the-shelf-life-472822.md): We recommend you use the glucosamine within 90 days of opening the bottle. If unopened, the glucosamine can last up to 2 years. However, if at any time, you feel the glucosamine has gone bad, please contact us asap. We take our happiness guarantee se - [Should I refrigerate it?](https://help.vitalpetlife.com/en-US/should-i-refrigerate-it-472825.md): It's not required to refrigerate after opening however it should be stored in a cool dry location. We recommend storing it at room temperature because refrigeration could potentially make it harder to dispense. Definitely keep it out of any type of h - [How can I skip my next order?](https://help.vitalpetlife.com/en-US/how-can-i-skip-my-next-order-1020051.md): If you wish to skip a scheduled order, you can simply inform us, and we will hold the order for you until you decide to resume it.